We accept Credit/ Debit, Mastercard, American Express, Discover, and Interac payments
We accept Credit/ Debit, Mastercard, American Express, Discover, and Interac payments
Completion Guidelines & Acknowledgment Statements/Terms:
-Completion Guidelines – Services
1. Painting Service (Applies Sections: 2, 4, 5, 6, 9):
*Apply two coats of paint (or one primer and two coats if a color change requires) to all specified areas, including minor patching and prep work.
*Prep includes sanding, minor filling, and surface cleaning where required.
*Client must clear or protect personal items and ensure full access to all surfaces (see Section 6 – Client Responsibilities).
*Clean-up after work is included.
*Dissatisfaction, deposits, margin of error, client responsibilities, and weather contingencies are governed by the listed sections.
2. Furniture Assembly (Applies Sections: 2, 4, 5, 6):
*Assemble all items listed in the quote, including inserts, mounting, or special instructions.
*Client must ensure a safe and clear work area (see Section 6 – Client Responsibilities).
*Minor corrections within the margin of error will be addressed if reported within 12 hours (see Section 5 – Margin of Error and Touch-Ups).
*Dissatisfaction or quality concerns must be reported in writing within 48 hours (see Section 2 – Right to Raise Concerns).
**Deposits are non-refundable (see Section 4 – Non-Refundable Deposits).
3. Moving Service (Applies Sections: 2, 4, 6, 9, 10):
*Load, transport, and unload items as specified in the agreement, including packing or protective handling if requested.
*Client must provide clear access and remove obstructions (see Section 6 – Client Responsibilities).
*Damage claims must be reported in writing within 48 hours (see Section 2 – Right to Raise Concerns).
*Liability for lost or damaged items is limited to the amount paid for the service (see Section 10 – Liability Limitation).
**Timing may be affected by weather, accessibility, or other conditions beyond company control (see Section 9 – Time and Weather Contingencies).
4. Precision Mounting (Applies Sections: 2, 4, 5, 6, 8):
*Mount mirrors, TVs, shelves, or artwork in the agreed location using proper anchors and supports.
*Client must ensure mounting surfaces are safe and accessible (see Section 6 – Client Responsibilities) and provide necessary materials if not supplied (see Section 8 – Material Variances).
*Any issues must be reported in writing within 48 hours (see Section 2 – Right to Raise Concerns) for minor corrections (see Section 5 – Margin of Error and Touch-Ups).
*Deposits are non-refundable (see Section 4 – Non-Refundable Deposits).
5. Renovations / Handyman Services (Applies Sections: 2, 4, 5, 6, 8, 9):
*Perform tasks as described in the scope, including minor repairs, patching, painting touch-ups, or assembly of built-in elements.
*Client is responsible for providing access and clearing the work area (see Section 6 – Client Responsibilities).
*Materials supplied by the client must meet specifications; LensLiftandFix is not responsible for defective or unsuitable materials (see Section 8 – Material Variances).
*Dissatisfaction with work quality must be reported in writing within 48 hours (see Section 2 – Right to Raise Concerns).
*Minor corrections within the 10% margin of error may be addressed if reported within 12 hours (see Section 5 – Margin of Error and Touch-Ups).
*Timing may be affected by weather, accessibility, or other conditions beyond company control (see Section 9 – Time and Weather Contingencies).
6. Specialized Services (Applies Sections: 2, 4, 5, 6, 8, 9, 10, 11):
*Any service outside standard categories will follow similar guidelines, with applicable acknowledgment sections.
*Client responsibilities, deposits, margin of error, material variances, weather or timing contingencies, liability limits, and third-party coordination are all governed by the listed sections.
7. Ceiling Repair (Applies sections 1, 2, 3, 4, 5):
Do not touch freshly repaired ceilings. Ensure proper ventilation in the area where repairs were made. Avoid hanging heavy products or objects on repaired surfaces for at least 30 days to prevent unwanted marks or damage.
8. Organization Services (Applies Sections 1, 3, 4, 5): After receiving organizational services, carefully check to ensure that no items are missing.
9. Packing & Unpacking Services (Applies Sections 1,3,4,5):
Conduct a thorough inventory check to verify that all items have been properly packed or unpacked according to your specifications.
10. Carpentry Services (Applies Sections 1,2,3,4,5):
After Carpentry Services, inspect the completed work meticulously to ensure it aligns with your expectations and specifications.
11. Dump Removal Services (Applies Sections 1,2,3,4,5):
Perform a thorough check to confirm that all designated items for removal have been effectively cleared, leaving the space free of unwanted debris.
12. Landscaping Services (Applies Sections 1,2,3,4,5):
Survey the area to ensure that the agreed-upon landscaping tasks have been accurately executed, maintaining the outdoor space in line with your preferences and specifications.
13. PlaySet/Playground Assembly Service (Applies Sections 1,2,3,4,5):
It is the responsibility of the client to ensure their satisfaction with the assembly service provided. Our contractors follow the instruction manual provided by the manufacturer for assembly. The client assumes liability for any issues arising from ground leveling prior to assembly. Our service solely covers assembly; additional support or steps may be necessary to secure the playset/playground further and eliminate hazards. The client shall be held responsible for preparing the space for the purchased product, including site preparation, access and accessibility, permits and regulations compliance, identification of utility lines and underground obstructions, moving the product away from any lines underground that may cause future problems, supervision and safety during assembly, and ongoing maintenance and care after assembly.
14. Photography Services (Applies Sections 1,3,4,5):
Review the captured images to confirm that the photography requirements have been met to your satisfaction, ensuring that the visual content aligns with your envisioned style and purpose.
15. Videography Services (Applies Sections 1,3,4,5):
Thoroughly examine the delivered video content to ensure it adheres to your specifications and expectations. Confirm that the visual and auditory elements meet the agreed-upon standards, guaranteeing the video's alignment with your intended message and objectives.
16. Staging Services (Applies Sections 1,3,4,5):
Conduct a comprehensive review of the staged area. Verify that the staging meets your requirements in terms of aesthetics and functionality. Confirm the placement of furniture and decor aligns with the agreed-upon design plan, ensuring a cohesive and appealing presentation.
17. Miscellaneous Services:
Some services will not have liability, or coverage. If your service is not listed, then it has Zero Coverage and will not be insured. *(No Refunds for Such Services).
-Acknowledgment Statements/Terms - LensLiftandFix Services (Refer to Completion Guidelines above):
*Section 1 – Service Completion Acceptance:
All services are considered completed as agreed upon and described, and are accepted without any reservations or conditions.
*Section 2 – Right to Raise Concerns:
Any dissatisfaction with the service must be reported in writing within 48 hours of completion. Any issues reported after this period will not be the responsibility of the company to address or resolve.
*Section 3 – Scope of Relevance:
The outlined information is relevant to upcoming, ongoing, and previous tasks undertaken by LensLiftandFix, its contractors, and subcontractors, whether you’ve recently employed our services or are contemplating future projects.
*Section 4 – Non-Refundable Deposits:
Deposits for any service are 100% non-refundable, securing booking time, labor allocation, and/or procurement of materials.
*Section 5 – Margin of Error and Touch-Ups:
Minor touch-ups within the 10% margin of error will be addressed if reported within 12 hours of service completion. Completion within this margin constitutes fulfillment of the company’s obligations; a full replacement or redo is not included.
*Section 6 – Client Responsibilities:
The client is responsible for clearing or protecting personal items in the work area and ensuring full access to all surfaces.
*Section 7 – Ownership of Materials Until Paid:
Any materials purchased specifically for a project remain the property of LensLiftandFix until the project is paid for in full.
*Section 8 – Material Variances:
If materials provided by the client or purchased by LensLiftandFix vary from specifications or are defective, LensLiftandFix is not responsible for delays or imperfections resulting from these issues.
*Section 9 – Time a For any modifications or changes to the anchored structure, we strongly recommend seeking professional assistance. rcumstances do not constitute a breach of contract.
*Section 10 – Liability Limitation:
LensLiftandFix’s liability for any loss or damage arising from services performed is limited to the total amount paid for the service. This limitation applies unless otherwise required by law.
*Section 11 – Third-Party Coordination:
If other contractors or service providers are involved, LensLiftandFix is not responsible for their work or any delays caused by them. Coordination with third parties is the client’s responsibility.
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aorm the company within 48 hours of completion of the service; the company will NOT be held responsible for addressing or resolving any issues raised thereafter.
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100% non refundable.en a client pays for a deposit, it is 100% non refundable.
100% non ual obligations, and customer may contact us within 12 hours of completion of service to attempt a fix only not a replacement
Service Satisfaction, Payment, and Dispute Resolution Policy:ervice Satisfaction, Payment, and Dispute Resolution Policy:
At LensLiftandFix, we prioritize customer satisfaction and strive to deliver exemplary mounting services to all our clients. We understand that occasional disagreements or dissatisfaction may arise despite our best efforts. Therefore, we have established the following policy regarding service satisfaction, payment, and dispute resolution:
Service Satisfaction:
Payment Obligation:
Late Payment Penalty:
A late fee will be applied starting the day after the due date. Interest will accrue at an annual rate of 22.9%, compounded monthly, on the outstanding balance until the invoice is paid in full.
By engaging in our services, clients are legally bound by the Terms and Conditions outlined on this page. These terms are explicitly communicated between the contractor and the client before services are provided. Additionally, clients acknowledge and agree to these terms through each invoice, which states that by receiving the invoice, the client accepts the Terms and Conditions.
*Discount Policy:
1. Referral Discount: A 10% discount is available for referred clients on hourly-based jobs only. The maximum discount applicable is $200, based on the total job fee.
2. Recurring Client Discount: A recurring client may receive up to a 3% discount per job, with a maximum discount of $50 per job.
**Annual Recurring Client Discount**
Recurring clients are eligible for an annual discount of up to 20% off a single job, with a maximum discount of $100.
Dispute Resolution:
In the event of a dispute regarding the quality of the mounting service or any related matter, clients agree to first attempt to resolve the issue through direct communication with LensLiftandFix. We are committed to fair and transparent dispute resolution and will make reasonable efforts to reach an amicable resolution.
However, clients expressly waive any right to pursue legal remedies or claims, including but not limited to litigation, arbitration, or mediation, against LensLiftandFix for dissatisfaction with the mounting service or any related matter. This waiver encompasses all types of legal claims, including those based on contract, tort, negligence, or any other theory of liability.
By engaging our services, clients acknowledge and accept that their sole recourse for dissatisfaction with the mounting service is limited to the resolution process outlined herein. Clients further agree not to initiate or participate in any legal action or proceedings against LensLiftandFix related to the mounting service or payment obligation.
This policy is designed to ensure clarity, fairness, and efficient resolution of disputes, while also protecting the interests of LensLiftandFix and maintaining positive customer relations.
Third-Party Websites:
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