- User Agreement:
- Users must be at least [18] years old to use our services.
- You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- You agree not to use our website for any illegal or unauthorized purpose.
- Booking Services:
- Our website allows clients to book services with Lens-LiftandFix or its sub-contractors.
- Payment for services can be made through our secure online payment system or in person.
- You understand and agree that personal information provided for service booking will only be used for the purpose of completing the requested services unless specified otherwise by law or with your explicit consent.
- Privacy:
- We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
- Intellectual Property Rights:
- All content on this website, including text, images, logos, and graphics, is the exclusive property of Lens-LiftandFix and is protected by copyright laws.
- The trademarks, service marks, and logos used on this website are the exclusive property of Lens-LiftandFix and its sub-contractors.
- No one is allowed to use or reproduce any of these trademarks, whether they are registered or not, without our prior written consent.
- Unauthorized use of our trademarks will result in legal action.
- Responsibility for User-Generated Content:
- Users who post content on our website are solely responsible for the content they submit.
- By posting content, you grant Lens-LiftandFix and its sub-contractors a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.
- We are not liable for any user-generated content that violates applicable laws or infringes on the rights of third parties.
- Limitation of Liability:
- Lens-LiftandFix and its sub-contractors will not be liable for any direct, indirect, incidental, consequential, or special damages resulting from the use or inability to use our services or website.
- Users assume total responsibility for establishing their liability and adherence to applicable laws.
**Completion Guidelines and Acknowledgment Statements (below):
- Mounting Services: For any modifications or changes to the anchored structure, we strongly recommend seeking professional assistance. Kindly be aware that we LensLiftandFix, its Contractors, and its Subcontractors are not responsible for any issues arising from negligence or improper use. (1), (3), (4), (5).
- Painting Services: Do not touch the freshly painted walls until the paint has fully cured, ensure proper ventilation in the painted area for a quicker curing process, and avoid placing heavy furniture against recently painted surfaces to prevent unwanted marks or damage. (1), (3), (4), (5).
- Moving Services: Please inspect the delivered items to ensure they are in satisfactory condition, and notify us immediately of any concerns or damages for prompt resolution. (1), (2), (3), (4), (5).
- Home Repairs Services: Assess the repaired areas for your satisfaction. (1), (2), (3), (4), (5).
- Furniture Assembly Services: Please conduct a thorough inspection of your assembled pieces to ensure everything meets your satisfaction. (1), (2), (3), (4), (5).
- Organization Services: After receiving organizational services, carefully check to ensure that no items are missing. (1), (3), (4), (5).
- Packing & Unpacking Services: Conduct a thorough inventory check to verify that all items have been properly packed or unpacked according to your specifications. (1), (3), (4), (5).
- Carpentry Services: After Carpentry Services, inspect the completed work meticulously to ensure it aligns with your expectations and specifications. (1), (2), (3), (4), (5).
- Dump Removal Services: Perform a thorough check to confirm that all designated items for removal have been effectively cleared, leaving the space free of unwanted debris. (1), (2), (3), (4), (5).
- Landscaping Services: Survey the area to ensure that the agreed-upon landscaping tasks have been accurately executed, maintaining the outdoor space in line with your preferences and specifications. (1), (2), (3), (4), (5).
- PlaySet/Playground Assembly Service: It is the responsibility of the client to ensure their satisfaction with the assembly service provided. Our contractors follow the instruction manual provided by the manufacturer for assembly. The client assumes liability for any issues arising from ground leveling prior to assembly. Our service solely covers assembly; additional support or steps may be necessary to secure the playset/playground further and eliminate hazards. The client shall be held responsible for preparing the space for the purchased product, including site preparation, access and accessibility, permits and regulations compliance, identification of utility lines and underground obstructions, moving the product away from any lines underground that may cause future problems, supervision and safety during assembly, and ongoing maintenance and care after assembly. (1), (2), (3), (4), (5).
- Photography Services: Review the captured images to confirm that the photography requirements have been met to your satisfaction, ensuring that the visual content aligns with your envisioned style and purpose. (1), (3), (4), (5).
- Videography Services: Thoroughly examine the delivered video content to ensure it adheres to your specifications and expectations. Confirm that the visual and auditory elements meet the agreed-upon standards, guaranteeing the video's alignment with your intended message and objectives. (1), (3), (4), (5).
- Staging Services: Conduct a comprehensive review of the staged area. Verify that the staging meets your requirements in terms of aesthetics and functionality. Confirm the placement of furniture and decor aligns with the agreed-upon design plan, ensuring a cohesive and appealing presentation. (1), (3), (4), (5).
- Miscellaneous Services: Some services will not have liability, or coverage. If your service is not listed, then it has Zero Coverage and will not be insured. *(No Refunds for Such Services).
*Acknowledgment Statements (Refer to Completion Guidelines above):
- The client hereby affirms that all business services have been delivered as per the agreed terms and descriptions, and no issues have been identified upon completion. Payment of an invoice indicates the client's consent, signifying their comprehension and agreement with the aforementioned details. By making the payment, the client is considered to have acknowledged that all business services were provided as agreed upon and described, and to have accepted the services without any reservations or conditions.
- Client has the right to claim that the service was not to their expectation and must inform the company within 48 hours of completion of the service; the company will NOT be held responsible for addressing or resolving any issues raised thereafter.
- The outlined information is relevant to upcoming, ongoing, and previous tasks undertaken by LensLiftandFix, its contractors, and subcontractors. Whether you've recently employed our services or are contemplating future projects.
- When a client pays for a deposit, it is 100% non refundable if it is for a job that is calculated in hourly rate.
- It is acknowledged that, like all human endeavors, that services may not achieve absolute perfection. Therefore, clients agree to accept a reasonable margin of error of up to 10% in the execution of the service. Our completion of the service within this margin constitutes fulfillment of our contractual obligations, and customer may contact us within 12 hours of completion of service to attempt a fix only not a replacement.
Service Satisfaction, Payment, and Dispute Resolution Policy:
At LensLiftandFix, we prioritize customer satisfaction and strive to deliver exemplary mounting services to all our clients. We understand that occasional disagreements or dissatisfaction may arise despite our best efforts. Therefore, we have established the following policy regarding service satisfaction, payment, and dispute resolution:
Service Satisfaction:
- We are committed to addressing any concerns or issues that may arise during or after the provision of our mounting services. Clients are encouraged to communicate openly with us to resolve any dissatisfaction or grievances. We will make reasonable efforts to rectify the situation and ensure client satisfaction to the best of our abilities. It is acknowledged that, like all human endeavors, that services may not achieve absolute perfection. Therefore, clients agree to accept a reasonable margin of error of up to 10% in the execution of the service. Our completion of the service within this margin constitutes fulfillment of our contractual obligations, and customer may contact us within 12 hours of completion of service to attempt a fix only not a replacement.
Payment Obligation:
- Upon completion of the mounting service, clients are obligated to fulfill payment as per the agreed-upon terms and conditions. Payment is expected regardless of subjective satisfaction or personal preferences.
Dispute Resolution:
- In the event of a dispute regarding the quality of the mounting service or any related matter, clients agree to first attempt to resolve the issue through direct communication with LensLiftandFix. We are committed to fair and transparent dispute resolution and will make reasonable efforts to reach an amicable resolution.
However, clients expressly waive any right to pursue legal remedies or claims, including but not limited to litigation, arbitration, or mediation, against LensLiftandFix for dissatisfaction with the mounting service or any related matter. This waiver encompasses all types of legal claims, including those based on contract, tort, negligence, or any other theory of liability.
By engaging our services, clients acknowledge and accept that their sole recourse for dissatisfaction with the mounting service is limited to the resolution process outlined herein. Clients further agree not to initiate or participate in any legal action or proceedings against LensLiftandFix related to the mounting service or payment obligation.
This policy is designed to ensure clarity, fairness, and efficient resolution of disputes, while also protecting the interests of LensLiftandFix and maintaining positive customer relations.
**Late invoice penalty:**
Starting from the first day after the due date, there will be a compound interest of 22.9% annum increment applied to the total amount owed until the invoice is settled.
- Third-Party Websites:
- Lens-LiftandFix shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, advertising, services, products, or other materials on or available from third-party websites.
- These Terms of Use do not apply to their use of third-party websites, and their use is subject to the terms and policies of the respective owners.
- Modification and Discontinuation:
- We reserve the right to modify, edit, delete, suspend, or discontinue this Site and its content with or without notice.
- Lens-LiftandFix shall not be liable to you or any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.
- Severability:
- If any provision of these Terms of Use is held to be contrary to law, such provision will be interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law.
- The remaining provisions of these Terms of Use will remain in full force and effect.
- Jurisdiction and Indemnification:
- By using this Site, you consent and submit to the personal jurisdiction of any courts for all purposes related to these Terms of Use.
- You agree to indemnify, defend, and hold harmless Lens-LiftandFix, its subsidiaries, franchises, and affiliates, and their respective officers, agents, partners, and employees, from any loss, liability, claim, or demand, including reasonable attorneys' fees, arising from your use of this Site in violation of these Terms of Use or any breach of representations and warranties.
- Effective Date and Changes:
- These Terms of Use are current as of the effective date set forth above.
- Lens-LiftandFix reserves the right to change these Terms of Use in accordance with applicable laws and principles.
- Changes will be effective as of the date we post the revised version on this Site.
- Continued use of this Site after the revised Terms of Use constitutes your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Site.
Definitions:
- "Content" refers to all software, code, text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Site, including User-Generated Content and Feedback.
- "Lens-LiftandFix," "we," "us," and "our" refer to Lens-LiftandFix, its contractors, and subcontractors.
- "Feedback" refers to content posted on or through this Site specifically about improving this Site and our products and services.
- "including" means "including, but not limited to."
- "Site" refers to any website owned by Lens-LiftandFix on which these Terms of Use are posted.
- "User-Generated Content" or "UGC" means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content you post using functionality on this Site that allows you to publicly.